City of Hamilton Now in Rebuilding Mode After Cyber Attack

The City of Hamilton says work following last month’s cybersecurity attack has shifted from incident response to the recovery and rebuilding of the City’s IT systems.

In a release, the City says work up to this point has focused on containment and isolation of infrastructure to prevent cyber criminals from inflicting further damage. Work now will prioritize the restoration and rebuild of critical systems and to conduct testing to make sure the systems can function safely.

Critical services such as curbside waste collection, transit, water and wastewater treatment and emergency services continue to be delivered.  The City says it has been able to deliver the majority of affected programs and services to the community through either manual processes or by finding alternate ways to deliver the service.

“I want to express my thanks to Hamiltonians for their patience and understanding over the last few weeks,” said Mayor Andrea Horwath. “As City staff continue to prioritize the response to this cybersecurity incident, I want to assure residents that we are taking this matter very seriously and are doing everything we can to minimize the impact and protect the community.”

Current service level updates:

  • The Customer Contact Centre and 905-546-2489 is available to respond to questions and concerns from residents, as well as supporting Fire Prevention Services and Provincial Offences Administration by addressing general enquiries.
  • Development applications and building permits continue to be processed and building inspections continue.
  • Council and Committee meetings will resume starting March 27, 2024 to ensure important and time-sensitive issues can advance.
  • Most transactions usually processed online can be processed manually in person at City Hall and Municipal Service Centers, such as marriage license applications and burn permit applications.
  • Payments to vendors are in progress and support payments continue to be processed.
  • Guest Wi-Fi connectivity at most libraries is now available.
  • Municipal Service Centres and Transfer Stations (Community Recycling Centres and Yard Waste Drop offs) can now accept all forms of payment.



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